Shipping policy
At Moséna New York, we are committed to ensuring a smooth and seamless shipping experience. Every order is carefully packaged and shipped with care to ensure it arrives in perfect condition.
Processing Times
- Orders are processed within 2-4 business days (excluding weekends and holidays).
- Processing times may be extended during peak seasons or unforeseen circumstances. If delays occur, we will notify you via email.
Shipping Rates & Delivery Estimates
- We offer FREE domestic U.S. shipping on orders $150+.
- All orders are shipped via USPS with an estimated delivery time of 3-7 business days after processing.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details. Please allow up to 48 hours for tracking updates to appear.
Order Modifications & Address Changes
- Address changes can only be made before your order ships. Please contact us immediately if you need to update your details. Address changes are not guaranteed.
- Once an order is shipped, we cannot make modifications.
Lost, Stolen, or Damaged Packages
- If your package is lost or marked as delivered but not received, please contact USPS directly for assistance.
- Moséna New York is not responsible for stolen packages but will do our best to assist you.
- If your order arrives damaged, please email hello@mosenanewyork.com within 48 hours of delivery with photos of the packaging and item.
International Shipping
At this time, Moséna New York only ships within the United States. We do not offer international shipping.
Questions?
For any shipping-related inquiries, feel free to reach out to us at hello@mosenanewyork.com.